Refund Policy

1. Our Commitment

At Tweetmonials Pro, we want you to be completely satisfied with our Service. We offer a fair and transparent refund policy to ensure your peace of mind when subscribing to our paid plans.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new Pro subscriptions. If you're not satisfied with Tweetmonials Pro for any reason, you can request a full refund within 14 days of your initial purchase.

This guarantee applies to:

• First-time subscribers to the Pro plan
• Monthly and annual subscription payments
• Requests made within 14 days of the initial charge

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at refunds@tweetmonials.com with your account email and order details
2. Include your reason for the refund request (optional but helpful for us to improve)
3. We will process your request within 2-3 business days
4. Refunds will be issued to your original payment method within 5-10 business days

4. Refund Eligibility

4.1 Eligible for Refund:

• Initial subscription purchase within 14 days
• Technical issues preventing use of the Service (if we cannot resolve them)
• Duplicate charges or billing errors
• Unauthorized charges

4.2 Not Eligible for Refund:

• Renewal charges after the initial 14-day period
• Partial month refunds (subscriptions are billed monthly)
• Requests made after the 14-day guarantee period
• Violations of our Terms of Service
• Free plan users (no charges, no refunds applicable)

5. Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You will retain access to Pro features until the end of your current billing period
• No further charges will be made
• Your account will automatically revert to the Free plan after the billing period ends
• You can reactivate your subscription at any time

Note: Cancellation does not automatically trigger a refund. Refunds are only provided within the 14-day guarantee period or in special circumstances as outlined above.

6. Billing Disputes

If you notice any billing discrepancies or unauthorized charges, please contact us immediately at billing@tweetmonials.com. We take billing issues seriously and will investigate and resolve them promptly.

7. Pro-Rated Refunds

We do not offer pro-rated refunds for partial months. If you cancel your subscription mid-billing cycle, you will continue to have access to Pro features until the end of that billing period, but no refund will be issued for unused time.

8. Annual Subscriptions

Annual subscriptions are eligible for the 14-day money-back guarantee. After the 14-day period, annual subscriptions are non-refundable. However, you can cancel at any time, and your subscription will remain active until the end of the annual term.

9. Service Modifications

If we make significant changes to our Service that materially reduce functionality during your subscription period, we may offer refunds or credits on a case-by-case basis. Please contact us to discuss your specific situation.

10. Payment Processing Fees

Please note that payment processing fees charged by third-party payment processors (e.g., Stripe, PayPal) are non-refundable. These fees are deducted before we receive payment and cannot be recovered.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
refunds@tweetmonials.com